|
STARWOOD
WHOLESALE STARnet PROGRAM AGREEMENT
This STARWOOD WHOLESALE STARnet PROGRAM AGREEMENT (the "Agreement)
is made and entered into by and between, the company designated below
("Company") and Starwood Hotels & Resorts Worldwide, Inc. ("Starwood").
The Effective Date of this Agreement shall be the date that a Company
executive acknowledges below that he/she has read, understands, and agrees
to be bound by following the terms and conditions governing Company's
use of the STARnet rates (SETWFNR/SETWFDB):
- Sale of Rooms. STARnet rates are net, non-commissionable, per
room, per night and will be quoted in U.S. Dollars, unless otherwise
indicated. No commission shall be due or payable by Starwood or any participating
property in connection with the booking or consumption of rooms hereunder.
- The STARnet rates may be offered and sold by Company to consumers
strictly for leisure business, and must be marked-up and distributed
by Company as part of a packaged travel product that is, at a minimum,
a combination of a room and either airfare or an overnight cruise ("Travel
Package"). In no event shall STARnet rates be sold by Company as a property-only
product. STARnet rates are not applicable for the booking of business
travel groups, specific departure programs and tour series, which must
be negotiated through the Starwood Global Sales Office (GSO) or directly
with a property.
- If Company is acting as a "Receptive Wholesaler", and solely distributing
room inventory to non-consumer clients who in turn market and distribute
such inventory to consumers as part of Travel Packages, Company may
provide STARnet rates to such non-consumer clients so long as: (a) the
posted rate reflects a markup from the STARnet rate; and (b) Company
discloses to the non-consumer client that (i) it can not sell such rooms
unbundled from a Travel Package, and (ii) should the rate be unbundled
from a Travel Package (in violation of this Agreement), the rate must
be marked up so as not to violate Starwood's Best Rate Guarantee policy.
- Non-disclosure of Rates. Company shall not offer or sell rooms
in a manner that discloses, directly or indirectly, the STARnet rates
to the customer or any other party. Company shall also not disclose to
the customer or any other party the rate for any component (including
airfare) that is included in a Travel Package. If Company does disclose
or publish any rate associated with a room that is offered as part of
a Travel Package, Company will indemnify and hold Starwood harmless from
and against any claims, losses and costs caused thereby, including, without
limitation, any claims by consumers under Starwood's Best Rate Guarantee
policy. Company shall not advertise that they have the "lowest prices
available" for Starwood room inventory.
- Mandatory Charges. STARnet rates may not include all charges
(such as resort charges and other automatic property charges) and state/local
taxes applicable to the room. It is the sole responsibility of Company
to clearly and conspicuously disclose to the customer in advance of booking
(in accordance with Starwood's distribution and disclosure policies)
all mandatory applicable charges and state/local taxes specified by the
applicable participating property, and whether or not such items are
inclusive of, or in addition to, the price charged by Company for the
Travel Package, and that the customer is responsible for the payment
of any additional charges or taxes. Any failure by Company to comply
with the requirements specified in this paragraph and/or applicable laws
and regulations, including, without limitation, any administrative, judicial
or governmental requirements, mandates or orders, regarding disclosure
of all applicable fees, charges or state/local taxes shall constitute
a material breach by Company.
- Incidental Charges. Company shall advise all customers who
purchase rooms at participating properties that they are responsible
for all incidental charges that may be incurred during the course of
their stay at the property including, without limitation, charges for
extra person, extra bed, mini-bar, room service, movies, internet access,
telephone, and health club use.
- Confirmation. Company shall provide, in accordance with all
applicable laws and privacy policies, confirmation of Travel Package
details to its customers. Such confirmation shall provide customers with
the name, brand affiliation, precise location and telephone number of
the relevant participating property, the Company customer service toll-free
number, the applicable cancellation, early departure and refund restrictions.
- Restriction on Onward Distribution.
- STARnet rates are solely for use by companies and organizations
that have executed a STARnet agreement with Starwood. STARnet are non-transferable
or assignable to any other company or organization including, without
limitation, any electronic internet, online distribution system or
Global Distribution System (GDS). Company acknowledges and agrees that
it is not authorized by Starwood to release, re-distribute or assign
STARnet rates to or through any other company or distribution channel.
- If Company is acting as a Receptive Wholesaler, STARnet rates may
be distributed by Company to companies or organizations that operate
off-line distribution channels; provided, however, that Starwood and
participating properties may, in their sole discretion, prohibit Company's
onward distribution to companies and organizations that have either
violated Starwood's Best Rate Guarantee or that Starwood determines
do not qualify for use of STARnet rates (including, without limitation,
online distributors such as Orbitz and Priceline.com). Company acknowledges
that it must restrict recipients of rates from any further onward distribution
by them, and shall remain liable for violations of this Agreement including,
but not limited to, Starwood's Best Rate Guarantee by companies and
organizations that have received the rates from Company.
- In the event of any violation of any portion of this Section 6,
Starwood and each participating property reserves the right to immediately
terminate this Agreement and to seek any remedies available at law
or in equity. Company acknowledges and agrees that a violation of any
portion of this Section 6 will cause irreparable harm to Starwood and
the applicable participating properties, and that accordingly Starwood
and each participating property shall be entitled to seek immediate
injunctive relief preventing the continued offer or sale of rooms in
violation of this Agreement.
- Marketing. Starwood and its affiliates own and/or license the
brand names, logos and images of the properties and brands that may be
made available under this Agreement. Starwood, its affiliates and the
applicable participating properties hereby grant to Company a non-exclusive,
non-transferable, non-assignable, and indivisible worldwide, royalty-free
right and license to use those images of the participating property,
and those brand logos and brand trademarks that are provided by Starwood
or the participating property to Company in connection with this Agreement
("Starwood Marks") solely for the limited purpose of promoting the sale
of Travel Packages that include rooms at the participating property.
The use of any Starwood Marks is subject to and conditioned upon compliance
with the terms and conditions of the Starwood Trademark Guidelines, as
such may be amended from time to time. All Starwood Marks are to be downloaded
from www.starwoodarchive.com. A
copy of the current Starwood Trademark Guidelines is posted on www.starwoodarchive.com and
incorporated herein by reference. Company acknowledges the goodwill which
Starwood and the participating properties have developed in connection
with the Starwood Marks. Accordingly, Company shall not use, and shall
cause its affiliates and customers not to use, any advertising method
that creates or overlays links or banners on websites, browser windows,
or utilizes any other method whether now known or hereafter developed
to generate traffic from any Starwood or participating property website
without prior written consent of Starwood. In addition, Company agrees
not to bid on or purchase placement rights for any key words that incorporate
any Starwood Marks, including the name of any property owned, managed
or franchised by Starwood during the term of this Agreement, in the number
one or any other position in any search engines. Company understands
and agrees that upon the expiration or the earlier termination of this
Agreement for any reason, all of its rights and interests granted herein
to use the Starwood Marks shall cease, and all such rights and interests
shall remain solely vested in Starwood and the participating properties.
- Best Rate Guarantee. Company acknowledges that its publication,
offer and sale of any rooms is subject to compliance with Starwood's
published Best Rate Guarantee policy. Accordingly, Company may not publish,
offer or sell any rooms at rates that are less than the rates for such
accommodations that are available to the consumer on any website under
the Starwood.com or SPG.com domains or on any other Starwood owned or
operated websites. In the event of the violation of this Section 8, Starwood
and each participating property reserve the right to (i) recoup the difference
in rate between the rate published on the Starwood website and the rate
published, offered or sold by Company, and (ii) to immediately terminate
this Agreement. Company shall indemnify each participating property and
Starwood against all claims, losses and costs incurred thereby as a result
of any violation of Starwood's Best Rate Guarantee policy caused by a
violation in this Section 8 including, without limitation, any rate discounts
required to be granted to consumers. All Best Rate Guarantee terms and
conditions are available on www.starwood.com.
- Availability. Company's ability to make reservations using
STARnet rates are subject to room availability and such reservations
must be made online using Company's STARnet SET ID number via one of
Starwood's branded web sites or starwoodnet.com in order to receive the
STARnet rates. This Agreement does not apply to groups of ten (10) or
more rooms or of fifteen (15) or more guests.
- Billing Privileges. Companies are initially approved into
the STARnet program on either a pre-pay or bill-back basis, and may from
time to time change their status, if approved by Starwood in its sole
discretion.
- If Company has been approved for bill-back status by Starwood, participating
properties will accept approved vouchers from Company in lieu of payment
for rooms and other services. Company agrees that in the event that
any payment due to a participating property is over thirty (30) days
outstanding, the individual participating property may require prepayment
directly from Company for future reservations on the STARnet program,
until such time the overdue payment has been received. In the event
that numerous participating properties notify Starwood of Company's
outstanding payments or debts, its bill-back status may be revoked
for all future reservations and thereafter be accepted on a fully pre-paid
basis only. Company acknowledges that some participating properties
may require an additional application prior to extending bill-back
status at their property. Each participating property's standard cancellation
policies apply to all reservations and will be available to Company
for review prior to making a reservation at the applicable participating
property
- If Company has been approved only for pre-pay status, Company will
be required to guarantee all reservations with a valid credit card,
and vouchers from Company shall act as room confirmation only. Each
participating property's standard cancellation policies apply to all
reservations and will be available to Company for review prior to making
a reservation at the applicable participating property.
- Revenue and Taxes. For rooms sold by Company using STARnet
Rates, the participating property shall be due and Company shall remit
to such participating property in accordance with the applicable provision
in Section 9, an amount equal to one hundred percent (100%) of the STARnet
rate, plus any applicable occupancy or other taxes levied directly on
the sale of a room and any other mandatory charges specified by the applicable
participating property, including, without limitation, resort charges
and other automatic property charges (the "Standard Room Charge"). As
between Company and Starwood or any participating property, Company shall
retain all amounts by which the price of a Travel Package as charged
by Company to the customer (the "Consumer Price") exceeds the Standard
Room Charge. Company shall be solely responsible for, and shall timely
remit to the proper taxing authorities, any and all taxes, duties, charges
and governmental fees that are applicable to the difference between the
Consumer Price and the Standard Room Charge. Company shall indemnify,
defend and hold Starwood and each participating property harmless from
any claims, losses, causes of action or any investigation by governmental
authority related to taxes, fees, other duties or charges actually or
allegedly payable with respect to any amounts charged or collected by
Company other over and above the Standard Room Charge. For avoidance
of doubt, Company shall promptly reimburse Starwood or participating
property for any taxes paid and cost incurred (including attorneys fees)
in respect of the margin or markup retained by Company on sales of rooms.
- Representations and Warranties. Company represents and warrants
that it has the right, power and authority to enter into this Agreement
and to perform all of its obligations hereunder. Company agrees that
it is solely responsible for the content of its marketing and advertising
materials relating to Travel Packages, and Company represents and warrants
that it will accurately and completely display at all times any room
information provided by Starwood or any participating property.
- Indemnification. Company and Starwood shall indemnify, defend
and forever hold each other (including their respective parents, subsidiaries
or entities under common ownership or control, and all of their respective
present and former officers, members, shareholders, directors, employees,
representatives and agents, and their successors, heirs and assigns)
("Indemnitees"), harmless from and against any and all third-party losses,
liabilities, claims, costs, damages and expenses (including, without
limitation, fines, forfeitures, reasonable attorneys' fees, disbursements
and administrative or court costs) arising out of (i) any breach by a
party of its representations, warranties and covenants in this Agreement
or (ii) any negligent act or omission or alleged negligent act or omission
on the part of a party in the performance of, or failure to perform its
obligations under this Agreement. Company acknowledges and agrees that
(a) Starwood shall not be responsible and shall not have any liability
to Company or any third party for the acts, errors, omissions or conduct
of (including any failure to comply with this Agreement by) any participating
property that is not majority-owned and controlled by Starwood, (b) Company's
sole recourse for any claims it may allege to have under this Agreement
relating to participating properties not majority-owned and controlled
by Starwood shall be directly against the respective owners or controlling
entities of such participating property and (c) Company's indemnity shall
cover (i) any third party claim that any Company website or any part
or component thereof violates any applicable law or regulation or infringes
upon or misappropriates any third party's intellectual or proprietary
rights or violates a third party's rights of privacy, (ii) any claims
arising out of or relating to Company's failure to pay any applicable
taxes due on amounts charged or collected by Company, or (iii) any claims
or costs, including reimbursement for waives or non collected mandatory
charges including resort fees or other automatic property charges, due
to the failure of Company or any of its Customers to clearly and conspicuously
disclose to the consumer in advance of booking all mandatory fees and
charges including resort fees or other automatic property charges.
- Limitation of Liability. EXCEPT FOR LIABILITY OF A PARTY ARISING
OUT OF ANY BREACH OF ITS CONFIDENTIALITY OBLIGATIONS HEREUNDER, AND WITHOUT
LIMITING THE INDEMNITY OBLIGATIONS OF ANY PARTY UNDER THIS AGREEMENT,
IN NO EVENT SHALL ANY PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY
WAY CONNECTED WITH THIS AGREEMENT OR THE PERFORMANCE OR NON-PERFORMANCE
OF THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY
OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES
- Confidential Information. The parties agree that certain information
exchanged in connection with this Agreement, is confidential including,
without limitation, the terms of this Agreement, and all material marked
confidential or would reasonably be understood to be confidential, and
may not be disclosed or utilized by the receiving party for any purpose
other than as set forth herein, without the express written consent of
the disclosing party, except to the extent that such information: (a)
was in the public domain at the time of disclosure by the disclosing
party; (b) was in the possession of, or known by, the receiving party
prior to its receipt from the disclosing party, with the approval of
the source of such information; (c) is independently developed by the
receiving party without the use of the confidential information; or (d)
becomes known to the receiving party from a source other than the disclosing
party, who, insofar as is known to the receiving party, is not under
an obligation of confidentiality to the disclosing party.
- Term. The term of this Agreement shall commence on the earlier
of the Effective Date, or the date that Company activates its STARnet
SET account number provided by Starwood and shall continue for twelve
(12) months from the Effective Date ("Term"); provided, however, that
if Starwood has not approved Company as eligible for STARnet rates in
its sole discretion pursuant to the procedure set forth on www.starwoodnet.com,
this Agreement shall be null and void.
- Termination. Either party may terminate this Agreement in the
event of a material breach of this Agreement by the other party if such
breach is not cured within thirty (30) days from receipt of written notice
of such breach, provided, however, that if Company fails to honor a properly
submitted voucher and billing, the Starwood may terminate this Agreement
immediately without notice. Starwood may also terminate this Agreement
within (30) days after delivery to Company of written notice of termination
if, after the Effective Date, Company becomes controlled by any entity
that, directly or through any affiliate thereof, is engaged in the ownership,
management, operation, leasing, online distribution or franchising of
lodging accommodations including, but not limited to, all GDSs and major
online distributors
- Compliance with Law. Company agrees to perform its obligations
under this Agreement in compliance with its privacy policy and all applicable
federal, state and local laws governing this Agreement, including any
rules, regulations or requests of the U.S. Department of Homeland Security.
- Insurance. Each participating property and Company shall carry
and maintain Commercial General Liability covering bodily injury (including
personal injury and advertisers injury) and property damage with a combined
single limit of not less than $1,000,000 per occurrence/annual aggregate
with an insurance company possessing a minimum A.M. Best rating of A-VI.
- Miscellaneous.
- Governing Law. This Agreement and all matters or issues related
hereto shall be governed by the laws of the State of New York without
regard to its choice of law rules.
- Arbitration. Any controversy, claim or dispute arising out
of or relating to this Agreement, shall be resolved through binding
arbitration conducted in accordance with the rules of the American
Arbitration Association ("AAA") in New York, New York. The arbitration
award will be enforceable in any state or federal court. If legal or
collection action, including an alternative dispute resolution process,
is necessary by either party to enforce this Agreement or to resolve
a dispute arising hereunder, the substantially prevailing or successful
party shall be entitled to recover reasonable attorneys' fees, costs
and expenses, including those on any appeal or review, or in any bankruptcy
proceeding.
- Assignment. Neither this Agreement nor any rights or obligations
hereunder may be assigned, pledged, delegated or otherwise transferred,
in whole or in part, by Company, without the prior written consent
of Starwood.
- Relationship of Parties. Neither this Agreement nor the cooperation
of the parties contemplated hereunder shall be deemed or construed
to create any partnership or joint venture between the parties.
- Public Communications. Company shall not make or issue any
public statement or announcement regarding the existence or the content
of this Agreement, without the prior written consent of Starwood.
- Severability. The invalidity or unenforceability of any provision
of this Agreement shall not affect the validity or enforceability of
any other provision of this Agreement. In the event that any provision
of this Agreement is determined to be invalid, unenforceable or otherwise
illegal, such provision shall be deemed restated, in accordance with
applicable law, to reflect as nearly as possible the original intentions
of the parties, and the remainder of the Agreement shall be in full
force and effect.
- Survival. The obligations of the parties under this Agreement
that by their nature would continue beyond expiration, termination
or cancellation of this Agreement (including, without limitation, Sections
7, 10-14, and 20) shall survive any such expiration, termination or
cancellation.
- Waiver. No term or condition of this Agreement shall be deemed
waived, and no breach shall be deemed excused, unless such waiver or
excuse is in writing and is executed by the party against whom such
waiver or excuse is claimed.
- Entire Agreement. This Agreement contains the entire agreement
and understanding between the parties with regard to the subject matter
hereof, and supersedes all prior and contemporaneous oral or written
agreements and representations.
Back to top
|